Types of Communications
Understanding different message categories and which ones you can control
Marketing communications are designed to promote products, services, or events. You have full control over these messages under TCPA.
Examples:
- Promotional offers and discounts
- New community amenities announcements
- Event invitations and social gatherings
- Newsletter subscriptions
Operational messages relate to your account or property but are not urgent. You can opt-out of these while maintaining important notifications.
Examples:
- Maintenance schedules
- Community policy updates
- Booking confirmations
- Delivery notifications
Critical safety alerts that may protect your life or property. While you can opt-out, we recommend keeping these enabled.
Examples:
- Fire or safety emergencies
- Severe weather warnings
- Building evacuations
- Public health alerts
Essential account-related messages that cannot be opted out of, as they're necessary for service delivery and legal compliance.
Examples:
- Payment confirmations
- Lease updates
- Account changes
- Legal notices
Security-related messages that protect your account. These cannot be disabled as they're essential for your security.
Examples:
- Login verification codes
- Password reset links
- Security alerts
- Account access confirmations
Messages related to bookings and events you've registered for. You can opt-out of promotional event invitations.
Examples:
- Amenity reservation confirmations
- Event reminders
- Cancellation notifications
- Schedule changes