Privacy & Compliance Resources
The TCPA is a federal law enacted in 1991 that protects consumers from unwanted telemarketing calls, text messages, and faxes. The law is enforced by the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC).
The TCPA applies to all telemarketing calls, auto-dialed calls, prerecorded messages, text messages, and faxes. This includes communications from property managers, community associations, and other business entities.
ProperPost helps you exercise your rights under multiple federal and state privacy laws:
Federal Laws
- TCPA: Controls unwanted calls, texts, and faxes
- TSR (Telemarketing Sales Rule): Regulates telemarketing practices
- CAN-SPAM: Governs commercial email communications
- Fair Housing Act: Protects against housing discrimination
- GLBA: Regulates financial data privacy
State Privacy Laws
- California: CCPA/CPRA - Comprehensive consumer privacy rights
- Virginia: Virginia Consumer Data Protection Act (VCDPA)
- Colorado: Colorado Privacy Act (CPA)
- Connecticut: Connecticut Data Privacy Act (CTDPA)
- Utah: Utah Consumer Privacy Act (UCPA)
- Plus 15+ additional state privacy laws
International Laws
- GDPR: European Union data protection regulation
Right to Opt-Out
You have the right to opt-out of marketing and promotional calls and text messages. You can request to be added to a company's internal do-not-call list or the national Do Not Call Registry.
Right to Receive Important Communications
Even when you opt-out of marketing, you have the right to receive important account notifications, maintenance alerts, and emergency communications.
Right to Privacy
Companies must respect your communication preferences. They cannot use auto-dialed systems or prerecorded messages unless they have your prior written consent.
Right to Compensation
If a company violates your privacy rights, you may be entitled to compensation. Various laws allow for damages ranging from $500 to $1,500 per violation.
- Marketing calls and text messages
- Auto-dialed calls
- Prerecorded messages
- Promotional text messages (SMS)
- Unsolicited fax advertisements
- Artificial or prerecorded voice messages
- Commercial emails
- Financial data communications
In addition to federal laws, many states have their own privacy and do-not-call regulations that may provide even stronger protections:
- California: CCPA/CPRA, California Consumer Legal Remedies Act, and Automatic Dialing-Announcing Device Act
- Virginia: Virginia Consumer Data Protection Act (VCDPA)
- Colorado: Colorado Privacy Act (CPA)
- Connecticut: Connecticut Data Privacy Act (CTDPA)
- New York: New York General Business Law § 541
- Texas: Texas Business & Commerce Code § 304.001
- Florida: Florida Statutes § 501.059
- Illinois: Illinois Consumer Fraud and Deceptive Business Practices Act
Contact your state's attorney general for complete information about state-specific protections.
How long does processing take?
Most opt-out requests are processed within 10 business days. Two-factor authentication messages will continue for security purposes.
Can I opt-out of emergency alerts?
Yes, you can choose whether to receive emergency and public service alerts. However, these may be critical for your safety.
What is the global do-not-contact list?
The global list allows you to opt-out of non-essential communications from any property using the ProperPost platform in a single request.
Is my information secure?
Yes, all data is encrypted and stored securely. We comply with all data protection regulations and privacy requirements.